Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase (order number or receipt) is required.
To start a return, please contact us at articave.shop@gmail.com.
Do not send items back without contacting us first, as unauthorized returns may not be accepted.
Non-returnable Items
Certain items are not eligible for return, including:
Gift cards
Personalized or custom products
Items marked as final sale
Products damaged due to misuse
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at articave.shop@gmail.com.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at articave.shop@gmail.com with photos of the issue.
Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping costs are non-refundable.
For international orders, customs duties or taxes are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
📧 articave.shop@gmail.com